Question 1

What is I Trust Mobile's shipping policy?

Accepted Answer

We ship smartphones and accessories across India with protective packaging. Free shipping on orders above ₹999. Standard delivery is ₹99. Cash on Delivery is available with an additional ₹50 fee where offered.

Question 2

Does I Trust Mobile accept returns?

Accepted Answer

Returns are accepted for dead-on-arrival (DOA) or defective units, sealed unused devices where eligible, and defective accessories. A continuous unboxing video is required. Opened and activated phones are generally not returnable except for verified DOA/defects.

Question 3

How does I Trust Mobile handle refunds?

Accepted Answer

Approved refunds are credited at their exact value to your account-bound I Trust Mobile wallet. Wallet credit cannot be withdrawn or transferred.

Question 4

What is I Trust Mobile's exchange policy?

Accepted Answer

Exchanges are limited to wrong item shipped, sealed unused accessories where stock allows, or other cases we explicitly approve. Activated or sealed-broken smartphones are not exchanged for preference changes.

Question 5

Where can I read the privacy policy?

Accepted Answer

Our Privacy Policy at /policies/privacy explains how we collect and use account, OAuth, order, and cookie data.

Store policies

Shipping Policy

Return Policy

Refund Policy

Exchange Policy

Privacy Policy

Quick summary