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Dead on arrival (DOA) / defective
Smartphones or accessories that fail to power on, show manufacturing defects, or arrive damaged in transit — reported promptly with a continuous unboxing video.
Sealed smartphones
Sealed, unused phones may be considered for return only if the factory seal and packaging are fully intact and we explicitly approve the request. Once the seal is broken, IMEI activated, or the device is used, returns are limited to verified DOA/defect claims.
Accessories
Chargers, cables, earphones, cases, and other accessories: defective or wrong item shipped. Opened accessories that work as described are not returnable for preference or "change of mind."
You must provide a continuous, uncut unboxing video.
Without this video, your return request will be rejected.
Returns are not accepted for:
Why we're strict
Mobile retail involves high-value sealed inventory and warranty integrity. Unboxing video requirements protect you from transit damage disputes and protect us from fraudulent claims — so we can keep authentic devices priced fairly.
Record unboxing
Start recording before you open the outer package. Show the label, open carefully, and document any defect.
Contact support
Email contact@itrustmobile.in or call +91 7359320593 with your order ID, video, and description of the issue.
Verification
Our team reviews your claim within 24–48 hours and may request IMEI/serial confirmation.
Resolution
If approved: replacement, manufacturer warranty guidance, or wallet refund per our Refund Policy.
