Exchange policy

Exchanges are allowed for:

• ·Wrong item shipped — different model, storage, colour, or accessory than ordered
• ·Sealed unused accessories — chargers, cables, earphones, cases — when the correct variant is in stock and we approve
• ·Approved DOA replacements — same or equivalent model when available (see Return Policy)

We do not exchange opened or activated smartphones for a different colour, storage, or brand preference.

Request must be raised within 48 hours of delivery.

Late requests are reviewed only for clear shipping errors or DOA with valid unboxing proof.

• ·Smartphones must remain factory sealed unless the claim is DOA/defect with video proof
• ·Accessories must be unused, complete, and in original packaging
• ·All freebies, cables, and inserts that shipped with the order must be returned