Which payment methods does {SITE_NAME} accept?

Online: UPI, debit/credit cards, and net banking via Razorpay. Cash on Delivery (COD) is available for eligible PIN codes with an additional COD fee shown at checkout.

What if my payment failed but money was deducted?

Failed or pending gateway settlements usually reverse automatically within 5–7 working days. Email contact@itrustmobile.in with your order ID / Razorpay payment ID for escalation.

How are refunds issued?

Approved prepaid refunds are returned to the original payment method via Razorpay. Wallet credit may be offered as an alternative when you choose it. COD refunds follow our refund policy.

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Support

Payment support

Secure checkout help for online payments and COD

Accepted methods

· UPI (Google Pay, PhonePe, Paytm, and other UPI apps via Razorpay)
· Debit and credit cards (Visa, Mastercard, RuPay where supported)
· Net banking (as offered by Razorpay)
· Cash on Delivery (eligible PIN codes only; COD fee applies)

Card and UPI data is handled by Razorpay. SAFA Marketing does not store full card numbers or CVV.

Order confirmation

Online orders are confirmed only after Razorpay payment verification succeeds (signature and amount check). You will receive an order confirmation in your account under Orders. Keep the Razorpay payment ID for support.

Failed or duplicate payments

If checkout fails but your bank shows a debit:

Wait 5–7 working days for an automatic bank reversal on failed settlements.
Check Orders for a confirmed order.
Still missing? Email contact@itrustmobile.in or call +91 7359320593 with payment ID, amount, date, and registered email/phone.

Refunds & cancellations

Prepaid refunds for approved cancellations or returns are initiated to the original payment method through Razorpay. Bank posting times vary (typically 5–10 working days after initiation). See our Refund Policy for timelines and wallet options.

Invoices & GST

Order invoices are available from your account after confirmation. For GST invoice or billing corrections, contact contact@itrustmobile.in with your order ID within 7 days of delivery.

Need help now?

contact@itrustmobile.in · +91 7359320593

Support hours: Mon–Sat, 11:00–19:00 IST (excluding public holidays).